1.Scope
This policy describes how Sight Solutions Group, LLC (“we,” “us”) collects, uses, discloses, and protects personal information about consumers who visit our websites, contact us, request a consultation, or enroll in one of our programs. It applies to sightsolutionsgroup.com and to our offline interactions with you.
Because we provide financial services, we are also subject to the Gramm-Leach-Bliley Act (“GLBA”) and its implementing Privacy Rule, and we deliver a separate GLBA privacy notice to clients at the start of a relationship and annually thereafter where required. See Section 7.
2.Personal information we collect
| Category | Examples |
|---|---|
| Identifiers | Name, postal address, email address, telephone number, IP address, unique online identifiers |
| Sensitive identifiers | Social Security number and date of birth — collected only from enrolling clients, only where necessary, and never through a public web form |
| Financial information | Creditor names and account balances, income, monthly expenses, bank routing and account numbers for dedicated account drafting, payment history |
| Credit information | Consumer report data, obtained only with your written authorization and only for a permissible purpose under the FCRA |
| Commercial information | Programs you inquired about or enrolled in, settlements approved, fees paid |
| Internet activity | Pages viewed, referring URL, time on site, device and browser type |
| Audio | Recordings of calls with our specialists, made for quality assurance and compliance, with notice at the start of the call |
| Inferences | Program eligibility and suitability assessments derived from the above |
We do not knowingly collect biometric information, precise geolocation, government ID images beyond what is required for identity verification at enrollment, or information about your race, religion, health, sexual orientation, or union membership.
3.Where the information comes from
- Directly from you — web forms, phone calls, emails, and program documents.
- From marketing partners and lead generators, including fundii, when you submit an inquiry on their site and consent to be contacted by us or their partners.
- From consumer reporting agencies, with your written authorization.
- From your creditors and their collectors, in the course of negotiating on your behalf under your authorization.
- From the financial institution holding your dedicated account, regarding deposits, balances, and disbursements.
- Automatically, through cookies and similar technologies on our website.
4.How we use it
- To evaluate whether a program is suitable for you and to prepare an estimate;
- To enroll you, administer your program, and negotiate with your creditors;
- To communicate with you about your inquiry, your program, and your account, including by phone, email, and SMS as permitted by your consent;
- To coordinate with the third-party bank holding your dedicated account;
- To calculate and collect fees that have been lawfully earned;
- To verify your identity and prevent fraud;
- To comply with legal, regulatory, licensing, audit, and recordkeeping obligations;
- To improve our website, services, and training, including through call review;
- For our own marketing, where permitted, and subject to your opt-out rights.
5.Who we share it with
- Your creditors and debt collectors, as necessary to negotiate and document settlements, under authorization you provide.
- The financial institution that holds your dedicated account.
- Service providers under written contract that limits their use of your information to performing services for us — including hosting, CRM, telephony, e-signature, identity verification, payment processing, document storage, and analytics vendors.
- Professional advisers — our attorneys, auditors, and compliance consultants.
- Regulators, courts, and law enforcement, where required by law, subpoena, examination authority, or to protect our legal rights.
- A successor entity, in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.
We do not share your information with unaffiliated third parties for their own marketing purposes.
Mobile opt-in and text message consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile opt-in data and SMS consent are used solely to deliver the messages you asked for and are never sold, rented, leased, or disclosed to any third party for their own marketing purposes.
Our text message program is a customer care and account notification program for people already working with us. We do not send promotional or marketing text messages, and we do not text consumers who are not existing or actively requesting clients. Full details are in our SMS Terms & Conditions.
6.Sale and sharing of personal information
We do not sell your personal information for money, and we do not share it for cross-context behavioral advertising in the sense those terms are used under California law. Note that our website may use advertising and analytics cookies that, under some state laws, are treated as “sharing”; you may opt out of these at any time. See Section 10 and Section 11.
7.GLBA financial privacy
As a financial institution under the GLBA, we provide clients with a separate privacy notice describing what nonpublic personal information we collect, the categories we disclose, the categories of third parties to whom we disclose it, and — where applicable — your right to limit certain sharing. We do not disclose nonpublic personal information about current or former clients to nonaffiliated third parties except as permitted by law or as described in that notice. A copy is available at any time from info@sightsolutionsgroup.com.
8.How long we keep it
We retain program records for the period required by the FTC Telemarketing Sales Rule (generally 24 months for certain records), by applicable state debt-adjuster statutes, and by our own audit and legal-defense needs — typically seven years after your program ends. Call recordings are generally retained for 24–36 months. Inquiry records for consumers who never enroll are generally retained for 24 months and then deleted or de-identified. Longer retention applies where a legal hold, dispute, or regulatory examination requires it.
9.Security
We maintain an information security program with administrative, technical, and physical safeguards designed to meet the GLBA Safeguards Rule, including encryption of personal information in transit and at rest, role-based access controls, multi-factor authentication for staff, vendor due diligence, logging and monitoring, employee training, and an incident response plan. No system is perfectly secure. If we determine that your information was involved in a breach, we will notify you as required by applicable state and federal law.
We will never ask you for your full Social Security number, a password, or online banking credentials by email or text message.
10.Cookies and tracking
Our website uses strictly necessary cookies, plus analytics and advertising cookies that help us understand traffic and measure campaign performance. You can control cookies through your browser settings and through our cookie preferences control. We honor the Global Privacy Control (GPC) signal as a valid opt-out of sale/sharing for browsers that transmit it. We do not currently respond to “Do Not Track” headers, as no common standard exists.
11.California privacy rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of recipients;
- Delete personal information we collected from you, subject to exceptions;
- Correct inaccurate personal information;
- Opt out of the sale or sharing of personal information;
- Limit the use and disclosure of sensitive personal information;
- Not be retaliated against for exercising any of these rights.
Note that information collected in connection with a financial product or service and regulated by the GLBA is exempt from the CCPA. That exemption covers much of the information we hold about enrolled clients, and we will tell you when it applies to a specific request.
To submit a request: email info@sightsolutionsgroup.com, call (888) 404-8613, or write to Privacy Office, 1908 Thomes Ave, Cheyenne, WY 82001. We will verify your identity before responding and will respond within 45 days, extendable once by another 45 days with notice. An authorized agent may submit a request with written permission. You may appeal a denial by replying to our response with the word “Appeal.”
12.Other state privacy rights
Residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws have comparable rights to access, correct, delete, obtain a portable copy of, and opt out of the sale of their personal information and of targeted advertising, and to appeal a denial. Use the same contact methods listed above. Nevada residents may submit a verified request not to sell covered information to the same address.
13.Do Not Call policy
Sight Solutions Group maintains an internal Do Not Call list in accordance with the Telephone Consumer Protection Act, 47 U.S.C. § 227, its implementing regulations at 47 C.F.R. § 64.1200, and the FTC Telemarketing Sales Rule.
How to be added
- Tell any representative during a call that you wish to be placed on our Do Not Call list;
- Reply STOP to any text message from us;
- Email info@sightsolutionsgroup.com;
- Call (888) 404-8613 and ask to be added;
- Write to Do Not Call Coordinator, 1908 Thomes Ave, Cheyenne, WY 82001.
Our commitments
- Requests are honored within 10 business days and retained for at least five years;
- We scrub against the National Do Not Call Registry and applicable state registries;
- We place outbound calls only between 8:00 a.m. and 9:00 p.m. in the called party's local time zone;
- Representatives identify themselves, the company, and the purpose of the call promptly;
- All personnel who place outbound calls receive training on this policy, and a written copy is available to any person on request;
- Where we rely on your prior express written consent, that consent may be revoked at any time by any reasonable means.
Being added to our internal list stops marketing contact. If you are an enrolled client, we may still contact you about your existing program as permitted by law; you can direct us to use only email or postal mail for those communications.
14.SMS/text message terms
- Program: Sight Solutions Group consultation and program alerts.
- Consent: By providing your mobile number and checking the consent box, you agree to receive recurring automated marketing and service text messages. Consent is not a condition of purchase.
- Frequency: Message frequency varies; typically 2–8 messages per month.
- Cost: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
- Opt out: Reply STOP at any time. You will receive one confirmation message and no further texts.
- Help: Reply HELP or call (888) 404-8613.
- Sharing: Mobile opt-in data and consent are never shared with third parties for their marketing purposes.
15.Children
Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13, or under 16 for purposes of sale or sharing. If you believe a child has provided us information, contact info@sightsolutionsgroup.com and we will delete it.
16.Changes to this policy
We may update this policy. The effective date at the top reflects the current version. Material changes will be announced on this page and, where required, communicated to you directly. GLBA privacy notices are delivered separately to clients.
17.Contact
Privacy Office, Sight Solutions Group, LLC
1908 Thomes Ave, Cheyenne, WY 82001
info@sightsolutionsgroup.com ·
(888) 404-8613